I just watched someone MAKE something good happen. He took what looked like a negative outcome, stopped it midstream, and turned it into a big win.
So here’s the scenario. In the morning the executive director had to pull the plug on a class that did not have enough registrants fill. The teacher had been notified and the staff had already made the calls to the people who had signed up to let them know that the class did not have enough registrants and was being canceled. They were getting ready to process the refunds in the afternoon when a new person materialized and said she would like to register for the class.
At first the new person was told that the class had been canceled. Everyone was apologetic and sympathetic, but the decision had been made. Then, there was a little hesitation, a little thought, and the executive director swung into action. He spoke with the teacher to see if the class could be run a couple of weeks later, she said yes. He then personally contacted each of the people who had registered and asked if they could attend on the new dates, they said they could and were quite happy about it. He confirmed that the new person could attend on the new dates, she said yes and that she had a friend who was also interested in the class. She contacted her friend, and the friend was able to attend on the new dates. In the span of less than half an hour, the class was back on the schedule with the new dates and everyone was happy from the teacher to the students to the executive director and the staff!
Taking that sort of action with that sort of attitude is indicative of a great leader. The teacher saw it, the potential students experienced it and the staff watched it unfold before their own eyes. How do you think each of those people is going to feel about that facility and the people associated with it? They’ll want to be there, they’ll remember how well they were treated and how the people bent over backwards to try to accommodate them, and they’ll recommend the place (www.CottonwoodCenterForTheArts.com) and the people. Not bad for half an hour’s work!
Think about some ways you can practice strong leadership. Maybe it’s taking the time and effort to come up with a creative solution to a problem. Maybe it’s turning and facing something that might get hard instead of walking away. Maybe it’s simply stepping in and making some calls yourself. Whatever it is, do it because the results can be powerful.
What have you done lately to MAKE something good happen?
Cass Mullane’s calm, comfortable approach consistently yields positive results for clients. Her business and personal coaching practice, www.ProsperCreatively.com, specializes in delivering solid left brain business skills to right brainers and creatives in a fun, visual way. She’s the author of Cool Stuff Jar which is slated for publication in Spring 2014. You can also visit Cass on Facebook. Cass is one of our licensed Right-Brain Business Plan® Facilitators.”